Shipping Policy
Thank you for shopping with Pollywogs Mum & Tot Shoppe!

Processing Time
Orders are typically processed within 1–5 business days. Handmade and custom items may require additional time.

Shipping
Shipping rates are calculated at checkout based on your location and selected shipping method.

International Orders
Orders shipped outside of Canada may be subject to customs duties, import taxes, brokerage fees, and other charges imposed by the destination country.
These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Pollywogs Mum & Tot Shoppe is not responsible for customs delays or fees charged by customs authorities.

Lost or Delayed Packages
Once a package has been accepted by the carrier, delivery times are outside of our control. If you experience an issue with your shipment, please contact us and we will do our best to assist.